Enjoyable, Stylish and Comfortable
The resort where you enjoy
a precious time with the lake.

[Toyako Lake Sun Palace Resort & Spa] is
located in Sobetsu-cho in Hokkaido, near the shores of Lake Toya.
Enjoy complete relaxation in the hot spring that seems to flow into the lake.
Then, marvel at the scenery of the lake which changes every day and every season.
In addition, each room at our hotel features a breathtaking view of the lake.
At the restaurant you'll find dishes prepared with local fresh ingredients.
Your relaxing vacation starts here.

Enjoyable, Stylish and Comfortable <br>The resort where you enjoy a precious time with the lake.

map

HOTEL INFORMATION

HOTEL INFORMATION

Toya Sun Palace Resort & Spa

7-1 Toyako-onsen, Sobetsu-cho, Usu-gun, Hokkaido 049-5731, Japan
TEL.+81-142-75-1111(Main Number) 
FAX.+81-142-75-2875
Check-in Later than 14:00
Check-out Till 10:00
Number of
guest rooms
325 rooms
Dining Breakfast and dinner
Credit card
Union Pay VISA Master Card American Express Diners Club

HOT SPRING

HOT SPRING The open-air hot spring offers a fantastic view of the surrounding nature. Experience a unique feeling as if you're bathing in the lake itself!
HOT SPRING The open-air hot spring presents a magical atmosphere at night with the soft glow of the lights.
HOT SPRING In addition to the large bathing room and sauna, please feel free to use our other bathing facilities, such as the jacuzzis and shallow baths for you to lie down in.
HOT SPRING A variety of cold drinks are served at the after-bathing lounge & garden "Taki-no-oto."

Take in the marvelous and distinctive
view of the hot spring
and lake becoming one
that you can only find here.

Please enjoy your time in the renowned water of the Toyako Hot Spring. Take time to relax in the open-air hot spring where you can take in the spectacular view, or in one of the various indoor hot springs or saunas at the resort.

* The view from the open-air hot spring varies depending on the time of the day and weather.

Service Guide

Service Hours Large bathing room, Open-air hot spring/5:00 - 25:00
Sauna/11:00 - 22:00
Amenities Toothbrushes, toothpaste, razors, hairbrush, cotton swabs, skin lotion, moisturizer
Bathroom
furnishings
Hair dryer, face towel, bath towel, bathroom scale

Service Guide

Guest rooms

All rooms feature a spectacular view of Lake Toya.
Please enjoy your time relaxing while overlooking the beautiful picturesque scenery of Toya.

  • Modern Japanese Style Room

    Modern Japanese
    Style Room

  • Modern Western Style Room

    Modern Western
    Style Room

  • Modern Japanese-Western Style Room

    Modern
    Japanese-Western
    Style Room

  • Japanese Style Room

    Japanese Style
    Room

  • Western Style Room

    Western Style
    Room

Modern Japanese Style

  • Lake view
  • Upper floor
  • Non smoking

new

Modern Japanese Style
Modern Japanese Style
Modern Japanese Style

A modern Japanese style room with low beds laid out on Ryukyu tatami mats, providing sophisticated relaxation in a gentle Japanese atmosphere. This room is equipped with a private washstand, shower room and bathroom with a bidet-toilet. With the sofa bed (203cm W x 110cm L) and extra bedding, up to three (3) guests can be accommodated.

Area 29m2 / Accommodation capacity 2 - 3 guests

Reserve this room

Modern Western Style Room

  • Lake view
  • Upper floor
  • Non smoking

new

Modern Western Style Room
Modern Western Style Room
Modern Western Style Room

A stylish, modern western style room. This room is equipped with a private washstand, shower room and bathroom with a bidet-toilet. With the sofa bed (203cm W x 110cm L) and extra bedding, up to three (3) guests can be accommodated.

Area 26m2 / Accommodation capacity 2 - 3 guests

Reserve this room

Modern Japanese-Western Style Room

  • Lake view
  • Upper floor
  • Non smoking
Modern Japanese-Western Style Room

A stylish and comfortable modern Japanese-western style room. Relax on either the beds or on the Ryukyu tatami mats provided near the window through which you can overlook Lake Toya.

Area 29m2
Accommodation capacity 2 - 4 guests

Reserve this room

Japanese Style Room

  • Lake view
Japanese Style Room
Japanese Style Room

An authentic Japanese style room where you can relax while enjoying a gorgeous view of Lake Toya. This room is best suited for a family or guests who like to enjoy a calm and peaceful time.

Area 8帖、10帖、12帖 /
Accommodation capacity 2 - 6 guests

Reserve this room

Western Style Room

  • Lake view
Western Style Room

A twin room with a lake view where you can comfortably relax.
Couples can enjoy their time in this room.

Area 26m2
Accommodation capacity 1 - 2 guests

Reserve this room

Amenities

  • Yukata
    (Japanese robe)

    Hand towel

    Bath towel

    Toothbrushes

    Toothpaste

  • Shampoo
    (Two-in-one shampoo)

    Body soap

    Hair dryer

    Razors

Service Guide

Dining

Please enjoy our dishes prepared with fresh seasonal ingredients from the sea and mountain that are carefully selected with the concept of "locally-grown and locally-consumed."

BBUFFET

Shinrin Dinning Dinner Buffet "Shinrin Dinning" Dinner Buffet
Image of the dishes served at the dinner buffet. Image of the dishes served at the dinner buffet.
A variety of sweets which change with the seasons is served at our dinner buffet. A variety of sweets which change with the seasons is served at our dinner buffet.

We are proud to serve dishes using seasonal ingredients
highlighting the changes between seasons.

A variety of Japanese, Western, and Chinese dishes, along with drinks and hand-made sweets are served at our dinner buffet. There is always something for children and adults to enjoy. Moreover, please enjoy the dishes cooked right in front of your eyes at our open kitchen.

RROOM MEAL

Shinrin Dinning Dinner Buffet
Image of the dishes served at the dinner buffet.
A variety of sweets which change with the seasons is served at our dinner buffet.

Enjoy your meal in this private space.

Featuring dishes made from fresh ingredients from the mountain and fields nurtured by the magnificent soil of Hokkaido and ingredients from the sea gathered from the waters around Funka Bay. Please enjoy the special seasonal dishes prepared by our Japanese chef with traditional techniques and flavoring.

Cooking
details

Basic table Seasonal meeting cuisine total 12 item
Semi-basic meal Basic table + 2 items (crab and seasonal dishes) will be added.
Seasonal meal Basic meal + 2 items (special crab of crab and season) will be added.

* The dishes actually served may differ from the ones on the room meal menu depending on the season. We greatly appreciate your understanding.

Restaurant Guide

Our hotel has two (2) buffet restaurants available for you to enjoy breakfast and dinner.

  • * Both restaurants offer the same menu.
  • * We apologize that we do not accept reservations for choosing a specific restaurant.
    When you arrive at the hotel, we will notify you of which restaurant you can use.
  • Buffet Restaurant  Palacio

    Buffet RestaurantPalacio

    A spacious, open restaurant featuring a panoramic
    view of the gentle lake and sky.

  • Shinrin Dining

    Shinrin Dining

    A space filled with soft light provided by the Japanese-paper-pattern
    lighting, projecting the image of a "quality moment in forest."

water land

Featuring a large swimming pool which both adults and children love. We also have a wave pool, Tropical Island for a relaxing moment and Kid's Land which is popular among small children.

  • Active Zone

    Active Zone

  • Tropical Island

    Tropical Island

  • Kid's Zone

    Kid's Zone

ACTIVE ZONE

WATER LAND

WATER LAND
WATER LAND
WATER LAND

The active zone features a variety of exciting pool attractions such as the water slide, wave pool, splash river and fountain pool.

tropical island

tropical island

tropical island
tropical island

A beach for adults where you can fully enjoy a tropical island atmosphere. Relax during the day with the image of a white beach and emerald green sea projected in the White Beach Zone.
Be amazed by the magical atmosphere created through a light display on the swimming pool during the night in the Exotic Zone.

KID’S ZONE

KID’S ZONE

KID’S ZONE

Kid's Land is filled with playground equipment on a safe, soft floor. There is an athletic cube, slide and climbing wall, so small children can safely play around.

Facilities

Lounge Shirakaba

Lounge Shirakaba
Lounge Shirakaba
Lounge Shirakaba

The lobby lounge facing Lake Toya offers a spacious and open space. Please take your time to rest here while enjoying a view of Lake Toya through the window. We serve drinks, cakes and light meals.

Lounge Menu Service Hours 7:00~16:00

Aroma Beauty SalonLa Cerebisu

Aroma Beauty Salon La Cerebisu

Please enjoy your personal healing time while being wrapped in pleasant aromas
in a sophisticated space at the Aroma Beauty Salon [La Cerebisu].

Reservation
Acceptance Hours
Weekdays 16:00 - 23:30 (15:00 - 24:00 for Sundays, Saturdays and holidays)
Location B1F Next to the entrance to Water Land
Service Information Services available for both men and women

Other Facilities

Lover's SanctuaryTerrace

Lover's Sanctuary

The Toya Sun Palace Resort & Spa has been acknowledged as [Lover's Sacred Ground], an appropriate place where lovers are granted their prayers and requests together. When you think of someone precious, make an oath and the sound of the bell will echo over Lake Toya. We wish with all our hearts that your prayers will be answered and that you will never forget the sound of the bell. It will always remind you of the day you made an oath as a couple. We also hope that married couples celebrating their anniversaries will be able to enjoy a relaxing moment as well.

  • The Bar1F

    The Bar

    The night bar with a gentle atmosphere serves a variety of drinks such as whiskey and shochu with a major focus on the recommended seasonal cocktails.

    Service Hours 20:30 ~ 23:30(L.O.23:20)
  • Banquet Hall1F

    Banquet Hall

    A variety of banquet halls exclusively prepared for groups are available and Kaiseki Ryori (banquet dishes) will be served.

  • Shop1F

    Shop

    The shop offers a great assortment of local products only found in Hokkaido. Souvenirs, candies and cold beverages are also available.

    Service Hours 7:00 ~ 22:00
  • Ajidokoro DosankoB1F

    Ajidokoro Dosanko

    Ajidokoro Dosanko serves various Izakaya (Japanese style bar) dishes. Barbecued chicken and ramen are highly recommended.

    Service Hours 20:30 ~ 23:30(L.O.23:15)

    * As the opening hours vary depending on the season, please confirm with the front desk.
    * No room service available.

  • ArcadeB1F

    Arcade

    The latest arcade games are available. Please enjoy them with your family and friends.

    Service Hours 14:00 ~ 23:00

FAQ

Here are the answers to the questions from our guests.

  • About
    reservations
  • Staying with
    Children
  • About
    facilities
  • About
    guest rooms
  • About services
  • Others

About reservations

What are the check-in and check-out times?
Check-in time: 14:00
Check-out time: 10:00 at latest
When reserving multiple rooms, can we get rooms close to each other?
When reserving the rooms that are the same type, it is possible to reserve rooms close to each other. Depending on the combination of the types of the rooms reserved, however, we may not be able to meet your request.
Please contact us when reserving multiple rooms.
Is it possible for an unaccompanied minor to stay at your hotel?
High school students or older can stay without an adult. Please obtain a permission for lodging from parents and bring a valid form of ID, such as a student ID or driver's license when you arrive.
However, we do not accept unaccompanied lodging of those who have just graduated from junior high school but not been enrolled in a high school yet (the third year students in a junior high school only). Please make sure to make a reservation accompanied by a guardian.

Staying with Children

Do you have any baby baths or baby beds available in the large bathing room?
[Baby bath] [Baby chair]
These are available for rent for free.
However, as we have only a limited number available, we appreciate your understanding.

[Baby bed]
These are available at both gentlemen's dressing rooms and ladies' dressing rooms.

* We greatly appreciate your understanding that we do not have any baby shampoos or baby soaps available.
Please tell me about the facilities available for children.
・About bed guards
We do not have any bed guards available.
The beds furnished in the rooms cannot be moved and there is a gap between the bed and wall except in the Modern Japanese-Western Style Rooms. As the beds furnished in the Modern Japanese-Western Style Room are movable, please reserve one of the Modern Japanese-Western Style Rooms.

・Restaurant Hall
We have high chairs (with a safety belt), plastic lunch plates, spoons and forks for small children available at our restaurant hall. In addition, it is possible to bring strollers into the hall.

・About Children's Products for Sale
Our hotel shop/rental shop carry paper diapers, baby wipes, cooling sheets and children's toothbrushes for sale.

About facilities

Do you accept bathing before check-in and after check-out?
・About bathing before check-in
Yes, lodging guests are welcome to enjoy the swimming pool and large bathing room for free from 10:00 AM. Guests can also use the resting room. Please keep in mind, however, guest rooms are not available until 14:00. Please bring your own face towels and bath towels for bathing before check-in. (Rental towels are available for ¥300/set.)
* Towels are not available at the large bathing room or dressing room during the hours the facility is open to non-lodging guests (10:00 - 15:00).

・About bathing after check-out
Bathing after the check-out time (10:00) will be charged separately. We offer a special charge which is much less than the standard charge set for non-lodging guests.
The bathing hours are 10:00 - 15:00.

・Weekdays
¥450 for adults and ¥250 for children (Free for 0 - 2 year old babies)

・Saturday, Sunday, Holidays and specific periods: Spring, Summer and Winter Vacation, Golden Week, year-end and new year holidays.
¥800 for adults and ¥500 for children (Free for 0 - 2 year old babies)
* The resting room (banquet hall) is available.
Are the bathing facilities open to non-lodging guests?
Yes, non-lodging guests are welcome to enjoy the swimming pool and large bathing room.
The bathing hours are 10:00 - 15:00.

・Weekdays
¥850 for adults and ¥500 for children (Free for 0 - 2 year old babies)

・Saturday, Sunday, Holidays and specific periods: Spring, Summer and Winter Vacation, Golden Week, year-end and new year holidays.
¥1500 for adults and ¥1000 for children (Free for 0 - 2 year old babies)
* The resting room (banquet hall) is available.
I have food allergies. Is there food that is prepared without certain ingredients?
We provide a chart of the seven most common allergens used for the dishes served at our buffet restaurants. [Eggs, wheat, soba (buckwheat), peanuts, milk, shrimp, crab]
* As cooking takes place in the same kitchen where we wash our cookware and tableware, a small amount of the allergens not listed in the chart may be mixed into the dishes served during the cooking process.
Please understand that the chart does not guarantee that the dishes are completely free from traces of unlisted allergens.
In addition, if you advise us of your allergic condition in advance, we may be able to prepare special meals for you without the allergens you specify even for Ozen meals (set of dishes served on an individual tray).
Please contact us regarding your food allergies as we may need to confirm the details of your allergic condition.

About guest rooms

Do you have any non-smoking rooms?
The following three (3) room types are non-smoking.
・ Modern Japanese-Western Style Room (Non-smoking)
・ Modern Japanese Style Room
・ Modern Western Style Room

* Please be careful as the modern Japanese-Western rooms are available in both non-smoking and smoking.
Other guest rooms (Japanese style, Western style, modern Japanese-Western style (smoking) and rooms for the guests with pets) are deodorized prior to your check-in.
Can I bring food back to my room?
We do not allow outside food and drinks to be brought back to guest rooms due to sanitary concerns. Please make your necessary purchases at a shop in the hotel.

About services

Is there internet access? Are there rental PCs?
Wi-Fi is available in all guest rooms. We are sorry, but we do not have any rental PCs available.
Do you have any rental humidifiers and air cleaners?
We have rental humidifiers (limited quantity available). Please let us know if you need one.
* As only a limited quantity is available, we may not be able to meet your request.

Air cleaners are available in the modern Japanese-Western rooms and special rooms.
If you would like to have an air cleaner in your room, please make a reservation for the modern Japanese-Western room or special room.
Do you have any rental bathing suits or swimming rings available?
Yes, they are available at the rental service in our swimming pool area.
・The rental charge is ¥300/bathing suit (the same charge applied for men's, women's and children's bathing suits).
・Splash River (rental boat) ¥500/hour
・Rental swimming ring ¥400 (Of course, you are welcome to bring your own.)
* About rental bathing suit sizes
Children (Boys): 100 ~ 160
Girls: 95 ~ 160

If the bathing suits in the sizes listed above do not fit, paper diapers for swimming are available.
M (60 - 80cm)/L (70 - 90cm)/BIG (80 - 110cm)
¥450 for a package containing three of each size. (Available for purchase only.)

Men: S・M・L・LL・3L・4L
Women: Size 9・Size 11・Size 13・Size 15(One-piece style)
* Limited quantitiy available. We appreciate your understanding that the number of large size bathing suits available is small.
Do you have any free shuttle services?
We offer a free shuttle bus service to and from Sapporo for our lodging guests.
For details
Do you accept any luggage sent in advance to your hotel?
Please make sure to write down your [Arrival date] and [Reservation name] on the shipping slip. Please contact and inform us after you have shipped your luggage to us. The shipping address is as follows.
Toyako Sun Palace Resort & Spa / Front Desk
7-1 Toyako-onsen, Sobetsu-cho, Usu-gun, Hokkaido 049-5731, Japan
Phone: +81-142-75-1111

・Notes
* We do not accept luggage that is shipped as freight charge on recipient or COD.
* If your luggage arrives after you have checked out, we do not provide any luggage forwarding service.
* We do not accept any items purchased online and sent to us in principle.
* If your luggage arrives after you have checked out, we do not provide any luggage forwarding service. Regardless of the destination (domestic or international) fowarding will not be provided.

Others

Are there any bus transportation services available from Sapporo Station to your hotel?
Yes, a pay bus transportation service from the Sapporo Station to our hotel is available. Arriving guests need to make a reservation in advance.

Sapporo Station square ⇔ Hotel
Sapporo Station Bus Stop/Sapporo Station Bus Terminal No. 10 Platform
The closest bus stop to our hotel / Higashi-machi

Adults: ¥2,780/one way (¥4,390/round trip)

Reservation: Donan Bus Sapporo Office/Toya Office
Please tell us about the how to get to the hotel from JR Toya Station.
We do not have any shuttle services from JR Toya Station.
Please take a taxi or fixed-route bus.

・Taxi
Travel time: Approximately 20 minutes
Fare: Approx. ¥2,000 - 3,000
* Varies depending on traffic.

・Fixed-route Bus
From JR Toya Station → Bound for Toyako-onsen (Donan Bus)
Fare: Adults ¥380/person/one way
Travel time: Approximately 25 minutes
* Varies depending on the route and traffic.

* Please check on the bus service company's website for their departing time.
The closest bus stop to our hotel: Higashi-machi Sun Palace (1 - 2 minutes by foot)
Do you have any parking lots available?
Yes, a parking lot is available for use for free.
Please park your car in any available parking space in the parking lot.
(If an attendant is at the lot, please follow the attendant's guidance.)

We do not accept any reservations for the parking lot.
Please contact us if you need to make a reservation for some reason.
About the Lake Toya Long-Run Fireworks Nights.
The Lake Toya Long-Run Fireworks Nights is held from the end of April through end of October.
The festival starts at 20:45 and the boat comes toward the hotel from the hot spring district while fireworks are continuously set off from the boat.
The scenic highlight of the fireworks from our hotel starts at 21:00 and lasts roughly for five (5) minutes.
As the view of fireworks from our hotel rooms is obstructed by the nearby buildings from time to time, we would recommend that you come to the courtyard to enjoy the fireworks.

Directions

For the guests
coming from the airport

For the guests coming from the airport

Shin-Chitose Airport{ Via Hokkaido Express Way /
Approximately 1 hour and 30 minutes

  • Chitose IC
  • Abuta Toyako IC
  • Toya Sun Palace Resort & Spa

Shin-Chitose Airport{ JR Hokkaido →By taxi /
Approximately 2 hour and 30 minutes

  • Rapid Airport
  • JR Minami-Chitose Station
  • Limited Express Super Hokuto or Limited Express Hokuto
  • JR Toya Station
  • Taxi (Approximately 10 minutes)
  • Toya Sun Palace Resort & Spa

For the guests
coming by our free shuttle

Seat reservation required
The free shuttle available every day

Sapporo-city Toya Sun Palace
Resort & Spa

For the guests coming by our free shuttle

To the hotel
Reception 12:45 Departing 13:00
Arrival 15:30

  • Dogin Bldg. 1F* We will accept in the 'Dogin Bldg B1' before departure.
    (Connected to the Odori Station (subway) No. 9 Exit) 4-chome, Odori-Nishi, Chuo-ku, Sapporo, Japan
  • Nakayama Mountain Pass (break)
  • Toya Sun Palace Resort & Spa

From the hotel
Departing at 9:45 every day. Arrival 12:15

  • Toya Sun Palace Resort & Spa
  • Nakayama Mountain Pass (break)
  • 3-chome, Odori-Nishi

* A reservation is required in advance for the shuttle service. Please make a reservation for the shuttle when making your room reservation with us.
* A seat will be assigned in advance by us to each guest. Please inform us in advance if you need a front seat for a physical reason.
* Please notify us promptly if you are late for the shuttle or if you are canceling the reservation.
* We greatly appreciate your understanding that we do not allow any pets on the shuttle regardless of their size.
* If the circumstances of the other guests do not permit waiting, we will depart on schedule without waiting for you if you are late for the shuttle.
We appreciate your understanding that we would have to ask you to come to the hotel using public transportation on your own cost in such a situation.
* In principle, we do not accept any exclusive reservations of the shuttle for a group of guests.
If the number of the guests travelling as a group is sufficient, we will be happy to arrange a chartered bus with a charge.